Reader, did you know that last year I accidentally deleted my YouTube channel? Yeah, it was a sad day. Luckily, I hadn't invested heavily in the channel, so it was a frustrating and annoying loss, but not a catastrophic one. Many of the edited videos are unrecoverable. I've been reviewing some of the raw recordings I've saved to see what I can restore. I'm not one of those people who hate hearing their own voice or seeing recordings of themselves. I used to make home movies with friends as a...

Hey Reader, when was the last time your sales team had to explain their metrics the way your help desk does daily? Does that same level of scrutiny apply to other teams in your company? In many MSPs, I observe this odd situation where the expectations of the help desk teams are very high. There is extreme scrutiny of performance and plenty of corrective feedback based on client feedback or other sources. Meanwhile, the project, sales, and admin teams are left to do their thing without much...

Hey Reader I rant about how useless the word busy is all the time. I love this fantastic visual representation of what busy vs. productive looks like. Don't try to hero your way through your work. When you're feeling overwhelmed, it's not the time to do more. It's time to stop, step back, reflect on your priorities, and start creating more proactive time for the important tasks you have on deck. Being able to measure your progress and point to your achievements is far more important than how...