Hey Reader, when was the last time your sales team had to explain their metrics the way your help desk does daily? Does that same level of scrutiny apply to other teams in your company? In many MSPs, I observe this odd situation where the expectations of the help desk teams are very high. There is extreme scrutiny of performance and plenty of corrective feedback based on client feedback or other sources. Meanwhile, the project, sales, and admin teams are left to do their thing without much...

Hey Reader I rant about how useless the word busy is all the time. I love this fantastic visual representation of what busy vs. productive looks like. Don't try to hero your way through your work. When you're feeling overwhelmed, it's not the time to do more. It's time to stop, step back, reflect on your priorities, and start creating more proactive time for the important tasks you have on deck. Being able to measure your progress and point to your achievements is far more important than how...

Hey Reader, Not all stress is created equal. Storytime My stomach dropped when I realized what had happened. It wasn't a single client that was impacted... it was all of them. We were now facing 100+ clients without functioning DNS. This was a challenging day, to say the least. You know what's weird, though? It's a day I remember kind of fondly. We set up a war room in the boardroom, rallied the team, and started calling clients and migrating them one by one to a new DNS provider. The stress...