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Hey Reader, we don't talk about our health enough in our industry. I'm hoping we can shift that a bit. The majority of us our sitting at a desk for most of our day and eating overly processed food in between fires. We work long hours, we don't get enough sleep, and then we drink alcohol to manage stress. This is a slow road to misery. This week, I posted a podcast episode with Paul Vedder, CEO of an MSP called VXIT in Florida. Paul lived this same routine for years building his business,...
Hey Reader, who manages your RMM? Managing and tuning an RMM at an MSP is a monumental task. Getting that tricky balance of signal-to-noise ratio takes a lot of planning and analysis. Back in the glory days of the RMM, most of them came as a flat system, and you needed to add all the monitors you wanted yourself. This was a major sticking point for busy MSPs that didn't have the time or expertise to build them out. So, the vendors started to provide monitoring packs. These were pre-configured...
Hey Reader! How do you plan for contingencies in your projects? My project scoping calculator adds 10% contingency to all projects. If you have a project with 40 related tasks, you're guaranteed to run into problems. As my guest on a new podcast episode put it, "It's septillion times more likely that the sun won't rise tomorrow than all your projects go off without a hitch." Pretty terrible odds. So you better do something about it. At the very least, you should just plan for problems. I...