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Evolved Management

Managing the noise of your RMM

Published about 7 hours ago • 1 min read

Hey Reader, who manages your RMM?

Managing and tuning an RMM at an MSP is a monumental task.

Getting that tricky balance of signal-to-noise ratio takes a lot of planning and analysis.

Back in the glory days of the RMM, most of them came as a flat system, and you needed to add all the monitors you wanted yourself.

This was a major sticking point for busy MSPs that didn't have the time or expertise to build them out. So, the vendors started to provide monitoring packs.

These were pre-configured monitor packages with everything you could possibly want to monitor.

The lag effect of these two poles of RMM configuration still exists today.

Many MSPs have an RMM with a half dozen monitors that primarily functions as a remote access and inventory tool.

At the other end of the spectrum are MSPs with 10,000 tickets on their alert boards that they just mass-close once in a while.

Strangely, when I challenge the team about this approach, the most common point of debate I hear is, "We don't want to miss anything."
Are you kidding me?!
I guarantee you you're missing something in that pile.

Alert volume can be a major factor in whether or not your helpdesk feels overwhelmed. It also negatively impacts SLAs on both alerts and support.

If you've not reviewed your monitoring startegy with your team recently, make this a priority discussion with the team. I agrauntee there is some improvements that can be made.

Have a productive Week!
Todd

PS. Join my community for MSP owners and operators here.

600 1st Ave, Ste 330 PMB 92768, Seattle, WA 98104-2246
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Evolved Management

Todd Kane : MSP Operation Nerd

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