Hey Reader, when was the last time you had a real emergency at work? A full client outage, a ransom event, a flood, or even a physical accident? I have seen all of these events and more. I know techs that have nearly died in car recks, a guy that was nearly crushed by a rack, a person who lost their entire business due to ransomware, entire data centers underwater, and several deaths of team members. We sometimes forget that while we work away, life happens. This ugly reflection on how bad...

Hi Reader. I love me some KPIs and benchmarks, so maybe it's a little odd for me to minimize their usefulness. I use KPIs and benchmarks every day in my work. They are incredibly valuable. That said, they can be misunderstood and misapplied. I often have chats with owners, managers, and even techs who read industry reports or talk to a friend in the industry. They hear or read some benchmark on what people are charging, how many tickets they close, what margins they make, etc. They quickly...

Hey Reader, your work is valuable. Unfortunately, I find many people in business don't put the appropriate value on their work. Too many entrepreneurs have battle scars from the early days of trying to win whatever business they could and saving every dollar they could. Then, when they are successful, they have a tough time giving up those old scarcity-minded habits. They hold on to bad clients and waste a ton of time keeping them happy. They scrutinize every expense, thinking that saving 120...