Hey Reader, how would you rate your use of KPIs?

I find MSPs are usually in two camps.

1. KPIs Yes! Insights? No. 🙁

Most MSPs have some KPIs in place, but they usually don't find them that helpful. Quite often this is because the KPIs don't tell them anything about what's happening around them, or people feel they don't reflect the reality of their day-to-day.

KPIs are not a set it and forget it kind of thing. You need to constantly review, adjust, remove, add, and question what the KPIs are telling you about the business. Without this active engagement, the numbers just become noise that people eventually ignore.

2. KPIs? I wish!

Maybe you never got started on KPIs. Let's face it, the PSAs are not very good at dashboarding and reporting. Many of them have some built-in capability, but they are incredibly cumbersome and inflexible.

I strongly encourage you to get a 3rd-party BI package like BrightGauge or Cognition 360, or even leverage Power BI yourself (if you have someone with the necessary skill set). This will allow you to customize how you slice and dice the data and present numbers that are more meaningful. Once in place, continue to review and tweak the KPIs, understand your baselines, and engage your team to drive incremental improvements in every aspect of the business.

This month in Opsleader Pro, we're spending time understanding how KPIs can be used in your business and how to leverage them for effective action.
If you'd like to join us, just reply to this email and let me know, and we can set up a call to discuss the program.

If you're not ready to go Pro, you can join the free Opsleader community forum. February is a great time to join because I'm running a FREE productivity workshop on February 24th. It's exclusive to the Opsleader members, so you should sign up today and join me for the workshop in a couple of weeks.

Reminder: the Opsleader community is exclusively for MSP owners and managers.

Have a productive Week!
Todd

Join my community for MSP owners and operators here.