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Evolved Management
Join the 2000+ IT services people that enjoy my weekly newsletter. No Fluff, all good stuff! Industry insights, leadership thoughts, practical advice to help you.
Hi Reader. Running an MSP is challenging. One of the most common challenges is getting people to enter time in the PSA. I've worked with MSPs that are 5 people and MSPs that are 350 people. This problem exists in all of them, but there are patterns that are worth noting and learning from. The core truth is that this is a fixable problem. I know a small number of companies that do not have to fight with staff each week to get time entered in the system.So what have they figured out that the...
Hey Reader! Productivity is a tricky thing. There are so many philosophies, tools, habits, and systems out there. One of the most effective strategies I use is "WITNS" - What Is The Next Step. Being clear on what the next action you need to take helps reduce decision fatigue by giving you clarity on what action to take. This works at both a macro and micro level. On a macro level, knowing what is the next activity or action you should work is valuable. Sometimes it's just a quick activity to...
Hey Reader, we don't talk about our health enough in our industry. I'm hoping we can shift that a bit. The majority of us our sitting at a desk for most of our day and eating overly processed food in between fires. We work long hours, we don't get enough sleep, and then we drink alcohol to manage stress. This is a slow road to misery. This week, I posted a podcast episode with Paul Vedder, CEO of an MSP called VXIT in Florida. Paul lived this same routine for years building his business,...