Hey Reader do you provide regular onsites for your clients? Do you really need to? No, do you REALLY need to? The reason for doing onsites should be a substantial business need. In far too many cases, people tell me they do onsites for these reasons: It demonstrates value to the client The client said they need them These are not good reasons to do onsites. "Value to the client" Your tech being visible at the client shouldn't be how you demonstrate value. If you think this type of thing is...

Hey Reader! Happy Thanksgiving to our American friends! 🦃 For all of us, let's use the spirit of thanksgiving to reflect and be grateful. IT is a difficult industry, plain and simple. The thing we can sometimes lose sight of is that 99% of the world would trade you places in a heartbeat for their circumstances. No matter how challenging your week, you're in the Goldilocks zone of winning in life simply because you are reading this email. Be thankful, be grateful. Life will inevitably be...

Hey Reader! I hear it all the time from MSP owners, "My team just doesn't have critical thinking skills." But here's what's actually happening. You've spent 15 or 20 years building expertise that now feels like second nature. You see patterns instantly. You know which shortcuts work and which ones will bite you later. You've internalized lessons from hundreds of client environments. Your team doesn't have that. Not yet. What looks like a lack of critical thinking is actually just a lack of...