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Hey Reader do you provide regular onsites for your clients? Do you really need to? No, do you REALLY need to? The reason for doing onsites should be a substantial business need. In far too many cases, people tell me they do onsites for these reasons: It demonstrates value to the client The client said they need them These are not good reasons to do onsites. "Value to the client" Your tech being visible at the client shouldn't be how you demonstrate value. If you think this type of thing is...
Hey Reader! I hear it all the time from MSP owners, "My team just doesn't have critical thinking skills." But here's what's actually happening. You've spent 15 or 20 years building expertise that now feels like second nature. You see patterns instantly. You know which shortcuts work and which ones will bite you later. You've internalized lessons from hundreds of client environments. Your team doesn't have that. Not yet. What looks like a lack of critical thinking is actually just a lack of...
Hey Reader! Communication is at the core of every dysfunction in relationships and business. When people lack alignment, there is conflict. Communication is the primary tool to create shared expectations and common perspective. In many conflicts, people feel like they have communicated. I shared a quote on a recent LinkedIn video this week. (If we're not connected on LinkedIn, let's fix that. I share short, punchy videos a few times a week there.) βThe greatest failure of communication is the...